The day starts from what needs attention, not from memory.
Overdue follow-ups, unassigned enquiries, today's jobs and recent activity sit in one view, and every row links to the enquiry or job behind it.
Example systemNorth & Co Heating
Software built around how your business works.
We design custom software and automation that removes repetitive work, responds faster to customers, and keeps operations moving.
- 5–30 peoplethe businesses we build for
- Freeworkflow audit first
- UK-wideManchester-based, working nationwide
Built for UK service businesses
- Heating & plumbing
- Property maintenance
- Building & construction
- Facilities management
AN EXAMPLE SYSTEM
Built around the way the work actually moves.
North & Co Heating is an example service-business operation using sample data, created to show the kind of custom operational system Orbit Studio can build. Every screen here can be explored in the demo.
The day's work stays connected to the customer, quote and job.
Jobs sit under the day they are booked for. Open one and the customer, the quote it came from and the enquiry behind it are a click away.
See what's out, what's waiting and what needs follow-up.
The quotes register keeps the commercial picture in view: open pipeline, replies still due, quotes about to lapse.
WHY CUSTOM SOFTWARE
Most software makes a business adapt to the tool. Orbit Studio builds the software around how the business already works.
Before
One enquiry in a typical service business today
- Email, a web form or WhatsApp
- Staff triage it by hand
- Details copied into a spreadsheet and other tools
- Follow-ups depend on memory
- Scheduling happens somewhere else
- Context gets lost
After
The same enquiry with a system built around the work
- The enquiry enters one system
- Structured automatically
- Customer matched
- Staff review it
- Quote, site visit or job
- Reminders and follow-up
- A full activity trail
Built for UK service businesses of roughly 5–30 people — heating and plumbing, building and trades, maintenance, property and other service operations with repetitive admin and disconnected systems.
WHAT ORBIT STUDIO BUILDS
One system, built around your operation.
Software and automation together, with AI where it genuinely saves time — not a platform your business has to reshape itself around.
- Custom internal software
- The working surfaces staff use every day — enquiries, jobs, quoting and customer operations — laid out the way the work is actually done.
- In the exampleEnquiriesJobsQuotesCustomers
- Workflow automation
- Acknowledgements, follow-ups, reminders and handoffs that happen on time without anyone having to remember them.
- In the exampleAutomations
- Integrations
- Email, calendar, field-service systems, accounting and the other tools already in use, connected so a detail is entered once.
- In the exampleIntegrations
- AI-assisted operations
- Where it saves staff time, AI extracts, classifies and structures messy information — the details in an enquiry, the customer it belongs to — for a person to confirm.
- In the exampleEnquiry details
Automation should be visible, accountable and tied to real work.
Every automation in the example is drawn as the steps it takes, and every run is tied to the enquiry, quote or job it acted on — so when one fails, someone can see it and pick it up.
EXISTING TOOLS
Keep the tools that work.
Orbit Studio connects the gaps and builds the missing operational layer. A business may already run on Gmail, a shared calendar, a field-service system such as Jobber and its accounting software. Those can stay: the system sits around them, carrying what they don’t and keeping every detail in one place.
Connected in the exampleGmail · Website forms · Messaging · Jobber · Google Calendar
BUILT BY ORBIT STUDIO
Software we’ve built.
Pingflow is our own product. It uses the same building blocks we’d use for your firm: reminders, two-way customer messages, and the owner approving changes before they happen.
Pingflow
Own product · screenshots use demo data
WhatsApp booking admin for appointment-based businesses.
- Sends appointment reminders over WhatsApp.
- Handles customers’ requests to move a booking.
- Changes that need the owner’s approval wait on one screen until they act.
- Every message and change is logged in one activity feed.
For a heating or electrical firm, the same pattern chases certificate renewals and confirms visits.
PROCESS
Starts with understanding how the work actually moves.
No fixed package and nothing to reshape the business around. Five stages, the first of them free.
- Free
Understand the workflow
The free workflow audit: how enquiries, quoting, scheduling, customer communication and follow-up work now.
Find the friction
Repetitive admin, disconnected tools, duplicated work and the places context gets lost.
Design the right system
Decide what should be software, what should be automated and which existing tools should stay.
Build and integrate
Deliver the operational system and connect the tools around it.
Launch and improve
Deploy, watch it in real use, and refine where the work shows it matters.
START HERE
Get a free workflow audit.
Tell us how enquiries, quoting and scheduling run today, and which tools you already use. We’ll show you where custom software or automation would remove the manual work.
- A conversation about how the work actually moves
- The repetitive admin and disconnected steps, written down
- Where software, automation or an integration would help
- No obligation and nothing to install
Hamid Aziz
Founder and software engineer, Manchester
You'll speak to me directly, and I build what we agree.