Overview

Fri 18 Sep

Operational context

Quote follow-up overdue
Sunil Mehta has not responded to a £3,400 quote sent 6 days ago.
ENQ-10201·Quote sent
Enquiry needs assignment
Tom Bradley's heating repair enquiry has been unassigned for over 2 hours. No acknowledgement could be sent.
ENQ-10212·New

Sunil MehtaQuote sent
9 Sep
Bathroom refit — plumbing first fix
Needs attention: No response to quote for 6 days · Follow-up overdue
Maya Patel · Next: Follow up quote, Wed 16 Sep
Oliver GrantAwaiting customer
11 Sep
Underfloor heating not warming
Needs attention: Awaiting customer for 3 days · Follow-up overdue
Maya Patel · Next: Chase photos of manifold, Yesterday 10:00
Ashford LettingsIn review
Wed 16 Sep
Gas safety certificates × 6
Needs attention: No activity for 43h
Maya Patel · No next action set
Tom BradleyNew
Today 07:41
Radiators cold upstairs
Needs attention: Unassigned for 2h · Acknowledgement email not sent — no email address
Unassigned · No next action set

Time	Job	Customer	Engineer	Status
08:30	Boiler service	Joan Whitfield M33	Liam	Completed
09:30	Gas safety certificate	Ashford Lettings M20	Sophie	In progress
11:30	Leak under kitchen sink	Ruth Donnelly M32	Aaron	Scheduled
14:00	Radiator valve replacement	Tobi Nkemelu M21	Liam	Scheduled
15:30	Boiler service	Kwame Osei M20	Sophie	Scheduled

Due	Follow-up	Enquiry	Owner
Wed 16 Sep	Follow up quote	Sunil Mehta · Bathroom refit — plumbing first fix	Maya
Yesterday 10:00	Chase photos of manifold	Oliver Grant · Underfloor heating not warming	Maya
Today 14:00	Send availability	Priya Nair · Annual boiler service	Daniel
Today 16:00	Prepare quote	Fiona Gallagher · Shower running cold	Daniel
Tomorrow 09:00	Chase reply	Helen Walsh · Leaking kitchen tap	Daniel
Mon 10:00	Follow up quote	Grace Odom · Replace two radiators and fit TRVs	Daniel

Acknowledgement email sent · AutomationToday 10:05Zoe Bennett · ENQ-10214
Enquiry received via Website · SystemToday 10:04Zoe Bennett · ENQ-10214
Acknowledgement email sent · AutomationToday 09:53Rachel Hurst · ENQ-10213
Enquiry received via Website · SystemToday 09:52Rachel Hurst · ENQ-10213
Boiler service completed · Liam CarterToday 09:48Joan Whitfield · JOB-31163
Gas safety certificate started · Sophie ReedToday 09:41Ashford Lettings · JOB-31164
Boiler service started · Liam CarterToday 08:34Joan Whitfield · JOB-31163
Internal note added · Daniel BrooksToday 07:44Tom Bradley · ENQ-10212
Acknowledgement email not sent — no email address · AutomationToday 07:42Tom Bradley · ENQ-10212
Enquiry received via Phone · SystemToday 07:41Tom Bradley · ENQ-10212
Internal note added · Daniel BrooksYesterday 16:45Priya Nair · ENQ-10211
Daniel Brooks took ownership · Daniel BrooksYesterday 16:38Priya Nair · ENQ-10211